Orders

My account

• How can I log in?
• How can I change my data?
• I forgot my password. What do I do now?

Orders

• Why is there a €1 voucher in my basket?
• How do I place an order?
• How long will an item be reserved for me in my shopping basket?
• How do I track my order?

Stock information, delivery times, and prices

• Is an item in stock?
• Is an item in stock in one of your stores?
• How long does it take for a product to be delivered?
• The delivery period has expired and I have not yet received my parcel. What should I do?
• Does the price on the website include VAT and any recycling contribution?

Shipping costs

• Can I have a parcel delivered abroad?
• I live outside the European Union. Can I order from you?
• Are there any shipping costs to have my package delivered to Belgium or Luxembourg?
• What are the shipping costs within the Netherlands and France?
• What are the shipping costs to the rest of Europe (European Union only)?

Cancellation and changes

• Can I still cancel or change my order after confirmation?
• My order was cancelled by A.S.Adventure. Why?