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Orders

My account

  • How can I log in?
  • How can I change my data?
  • I forgot my password. What do I do now?

Orders

  • How do I place an order?
  • How long will an item be reserved for me in my shopping basket?
  • How do I track my order?

Stock information, delivery times, and prices

  • Is an item in stock?
  • Is an item in stock in one of your stores?
  • How long does it take for a product to be delivered?
  • The delivery period has expired and I have not yet received my parcel. What should I do?
  • Does the price on the website include VAT and any recycling contribution?

Shipping costs

  • Can I have a parcel delivered abroad?
  • I live outside the European Union. Can I order from you?
  • Are there any shipping costs to have my package delivered to Belgium or Luxembourg?
  • What are the shipping costs within the Netherlands and France?
  • What are the shipping costs to the rest of Europe (European Union only)?

Cancellation and changes

  • Can I still cancel or change my order after confirmation?
  • My order was cancelled by A.S.Adventure. Why?

Didn’t find what you were looking for?

We are available from Monday until Friday between 10AM and 9PM.

On Saturday between 10AM and 6PM.

On Sunday between 10AM and 4PM.

(Closed on holidays)

Call us

(+44 1758 522055)

Mail us

Answer within 2 days

Live chat

Daily between
10AM and 4PM

Contact us via FB Messenger

Answer within 15 minutes

Contact us via Whatsapp

Answer within 15 minutes
(+32 (0)3 808 46 32)

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  • Retail Concepts NV
  • Smallandlaan 9
  • 2660 Hoboken
  • +32 (0) 3 828 30 15
  • BTW BE 0416.762.280
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