Orders

How can I log in? How can I change my data? I forgot my password. What do I do now?

How do I place an order? How long will an item be reserved for me in my shopping basket? How do I track my order?

Is an item in stock in one of your stores? How long does it take for a product to be delivered? The delivery period has expired and I have not yet received my parcel. What should I do? Does the price on the website include VAT and any recycling contribution?

Can I have a parcel delivered abroad? I live outside the European Union. Can I order from you? Are there any shipping costs to have my package delivered to Belgium or Luxembourg? What are the shipping costs within the Netherlands and France? What are the shipping costs to the rest of Europe (European Union only)?

Can I still cancel or change my order after confirmation? My order was cancelled by A.S.Adventure. Why?

What benefits do I enjoy as an Explore More member? How do I link my Natuurpunt/Natagora discount to my account? How can I enjoy my Natuurpunt/Natagora discount online? On which products is the Natuurpunt/Natagora discount valid? How long is my Natuurpunt/Natagora discount valid? How long is my KBF discount valid?