Returns are always refunded via the original method of payment.
The value of a gift certificate or voucher will reappear in your account in the form of a new credit. The other part paid via bancontact, credit card, Paypal or iDeal will be refunded automatically. Did you pay at the checkout in the store? Then the full amount will be credited to your account in the form of a voucher. Feel free to contact our customer service department if you would like a refund.
I have received my confirmation of return by mail but have not yet received a refund. What’s next?
Practical
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