Returns
Practical
How can I return goods in Belgium?
Returns can be made in two different ways:
Of course, you are always welcome in one of our stor...
How can I return goods from France?
In order to return goods from France, you will need to arrange for your package to be sent. You m...
How can I return goods from other countries within Europe?
You must pay the cost of the return yourself. Log in to your account and go to ‘Return products’....
How can I register my return to my account?
Step 1: Sign up with your email address and password via the banner at the top of the website. St...
I do not have an account, how can I register my return online?
That is certainly not a problem, because when you place an order online, an account is automatica...
Can I return sale items?
Sales and outlet items ordered online can be returned up to 14 days after receipt. Sales purchase...
How can I exchange a received product?
For this you can always visit one of our stores. If the exchange is not possible, the store emplo...
What is the deadline for returning online purchases?
You may return online purchases within 14 calendar days after receiving your parcel. As an Explor...
How do I know whether my return has arrived safely?
Once your returned package is processed by A.S.Adventure, you will receive a confirmation by e-ma...
What happens if I paid for my purchase (in part) with eco cheques, but I want to return it?
The amount you have paid with eco-cheques will be credited to your account in the form of a vouch...
I have received my confirmation of return by mail but have not yet received a refund. What’s next?
Returns are always refunded via the original method of payment.The value of a gift certificate or...
Are there products that cannot be returned?
All products purchased via the webshop may be returned, except for A.S.Adventure gift vouchers an...
What is right of withdrawal?
In accordance with the law concerning distance selling you have the right to withdraw from any or...