Guarantee claims
How do I make a guarantee claim?
Does your item have a defect and do you suspect it was caused by a manufacturing or material erro...
What do I need to be mindful of before returning my item?
Please always return the item clean and dry. If this is not the case, we are forced to wash the i...
How long does it take to process my guarantee claim?
If a warranty claim cannot be resolved immediately in the shop, but has to be sent to the supplie...
Why couldn't my item be repaired?
Unfortunately, some items are no longer repairable. This can have several causes. For example, th...
Can I also submit a guarantee claim or repair request to A.S.Adventure for an item I purchased elsewhere?
If you don’t have a proof of purchase from us or another chain, you can only register your item t...
I have waterproof hiking shoes but still my feet sometimes get wet. How is this possible?
This has to do with the surface tension of water. That surface tension causes the drop of water t...
The soles of my hiking boots are worn out. Why is this not covered by the guarantee?
Soles wear out with use, this is not a manufacturing or material defect, but normal wear and tear...